Terms of Service

Last updated: 10 October 2026

These terms are an agreement between you (the business or person creating an account) and RassIntel(“we”, “us”), which operates Hey Rass. By creating an account or using the service you accept them. If you use Hey Rass for a business, you confirm you are authorised to accept them for it.

1. The service

Hey Rass lets you create AI Employees that answer your customers on your website or through a chat link, using the information you provide. The service is in early access: features may change, and some may be limited or withdrawn.

2. Your account

• You must be at least 18 and give accurate information.
• Keep your password and API keys secret. You are responsible for activity in your account.
• Tell us promptly at support@heyrass.com if you suspect unauthorised use.

3. Your content and your customers

• You keep ownership of the business details, documents and other content you add. You give us permission to process it only to provide the service to you.
• You confirm you have the right to use that content, and that it is accurate and lawful.
• For your visitors' personal data you are the Data Fiduciary and we are your Data Processor, as described in the Privacy Policy. You are responsible for telling your visitors how their data is used (for example in your own privacy notice) and for having a lawful basis to contact people who share their details.
• You are responsible for how you use the conversations and leads your AI Employee collects.

4. Acceptable use

You must not use Hey Rass to:

• break the law, or deceive, harass or harm anyone;
• present an AI Employee as a human being, or remove the notice that it is an AI;
• give medical, legal or financial advice that people are asked to rely on without a qualified person;
• collect sensitive personal data (such as health data, financial account details, government ID numbers or passwords) through the chat;
• send spam, or contact people who have not agreed to be contacted;
• attack, overload, probe or reverse-engineer the service, or get around its limits or security.

We may suspend an AI Employee or an account that breaks these rules or puts others at risk.

5. AI-generated answers

Answers are generated by AI models from your information. They can be incomplete or wrong. You are responsible for the information you give your AI Employee, for reviewing how it answers, and for anything you or your customers do based on its answers. Use the handover-to-a-person option for anything important.

6. Fees

Early access may be offered free or at prices we tell you in advance. We will give notice before introducing or changing charges, and you can stop using the service before they apply.

7. Availability

We work to keep Hey Rass available and secure, but we do not promise it will be uninterrupted or error-free. We may limit usage (for example messages per day) to protect the service.

8. Our rights

We own Hey Rass, its software and its brand. These terms give you a right to use the service, not ownership of it. Feedback you send may be used to improve the service.

9. Ending the agreement

• You can stop using Hey Rass at any time and ask us to close your account and delete your data.
• We may suspend or close an account that breaks these terms, or with notice if we stop offering the service.

10. Liability

To the extent the law allows, the service is provided “as is”, without warranties of any kind. We are not liable for indirect or consequential loss, or for loss of profit, revenue, data or business. Our total liability for any claim is limited to the amount you paid us for the service in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

11. Governing law

These terms are governed by the laws of India, and the courts of India have jurisdiction over any dispute.

12. Changes and contact

We may update these terms; we will post the new version here and notify account holders of significant changes. Questions: support@heyrass.com.